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Get the answers you need, because your success is our success.

Get the answers you need, because your success is our success.

Contact Us — Really, We Actually Want to Hear From You.

Our chemists at Pickering Laboratories, Inc. are here for you! We value each interaction we have with our customers as an opportunity for learning more about how to support your essential work. We have Technical Support, Customer Service and Sales staff available to fit any need or answer any questions that you may have. Below you will find different ways in which you can contact us and we do encourage you to reach out!

How to Contact Us  ​

Hours

Normal operating hours are from 7:00 a.m. to 4:00 p.m., Pacific Standard Time, Monday – Friday. Should you call at any other time, you may leave a message with your name and telephone number. Your request will be acknowledged and acted upon at the beginning of the next working day.

Telephone

Within the United States, and including Canada: 1-800-654-3330
From Mexico, and all other countries: +1-650-694-6700

Mail

Pickering Laboratories, Inc.
1280 Space Park Way
Mountain View, California 94043 USA

Websites:

Main Website: www.pickeringlabs.com
Testing Website: www.pickeringtestsolutions.com

E-mail Addresses:

Support: support@pickeringlabs.com
Marketing: marketing@pickeringlabs.com
Sales: sales@pickeringlabs.com
Ordering: orders@pickeringlabs.com
Accounting department: accounts@pickeringlabs.com
Web Master: jesse@digitalr.com

Product Returns:

Products can be returned if unopened and 3 months of shelf life remaining. Approval for the return can be obtained by contacting Customer Service (orders@pickeringlabs.com). A Return Goods Authorization (RGA) number will be given with instructions for the return. A restocking fee of 15% will be applied. Custom formulations, including custom pH, cannot be returned.

Technical Assistance:

Products can be returned if unopened and 3 months of shelf life remaining. Approval for the return can be obtained by contacting Customer Service (orders@pickeringlabs.com). A Return Goods Authorization (RGA) number will be given with instructions for the return. A restocking fee of 15% will be applied. Custom formulations, including custom pH, cannot be returned.

For technical questions concerning products in this catalog please contact Pickering Laboratories and ask for Customer Service.
Within the U.S.: 1-800-654-3330
From outside of the U.S.: +1-650-694-6700
Support: support@pickeringlabs.com

For technical assistance on Pickering systems or consumables in use in your laboratory, call Customer Service. If the problem is manifested in your chromatogram, please fax the operating conditions, chromatogram, and your contact information to Pickering Laboratories, Attn. Technical Support.

Talk with a Chemist 

The Best Help Comes From Someone Who Understands Your Industry

At Pickering Laboratories, Inc. our technical support chemists can boast to over 60 years of combined experience! We can be reached over the phone or by email to help with any technical question that you may have. We encourage you to contact us with any query or custom request; we will ensure that our experts give you the best advice available! Have a new testing success or material finding you’d like to share? Our chemists love talking to clients, confidentially or otherwise, about their work. When we learn more about how and why you preform testing, it helps us better position our products to meet your needs.

Within the U.S.: 1-800-654-3330
From outside of the U.S.: +1-650-694-6700
Support: support@pickeringlabs.com

Pickering Laboratories’ Upcoming Operations Schedule and Planned Shut-down Dates: · Last Shipping Day: Wednesday, June 29th. Last day for regular order shipments in June. · Physical Inventory & Fiscal Year-End: Thursday, June 30th. No order shipments, production and warehouse shut-down for inventory. · Limited Hours: Friday, July 1st. Limited hours of operation for rush orders by express shipment only. · Holiday Observance: Monday, July 5th. Pickering Labs will be closed for Independence Day. Normal operations and order shipments will resume on Tuesday, July 6th. Please take in consideration the above dates when submitting new POs and scheduling shipments.