Contact Us

Contact Us

Domestic Contact Information

Normal operating hours are from 7:00 a.m. to 4:00 p.m., Pacific Standard Time, Monday – Friday. Should you call at any other time, you may leave a message with your name and telephone number.  Your request will be acknowledged and acted upon at the beginning of the next working day.

Telephone:

Within the United States, and including Canada: 1-800-654-3330

From Mexico, and all other countries:  650-694-6700

Facsimile (Fax, Telefax, Télécopieur):  650-968-0749

Mail:

Pickering Laboratories, Inc.
1280 Space Park Way
Mountain View, California 94043 USA

Websites:

Main Website: www.pickeringlabs.com

Testing Website: www.pickeringtestsolutions.com

E-mail Addresses:

Support: support@pickeringlabs.com

Marketing: Marketing@pickeringlabs.com

Sales: Sales@pickeringlabs.com

Ordering: orders@pickeringlabs.com

Accounting department: accounts@pickeringlabs.com

Web Master: jesse@digitalr.com

Product Returns:

Products can be returned if unopened and 3 months of shelf life remaining. Approval for the return can be obtained by contacting Customer Service (orders@pickeringlabs.com). A Return Goods Authorization (RGA) number will be given with instructions for the return. A restocking fee of 15% will be applied. Custom formulations, including custom pH, cannot be returned.

Technical Assistance:

For technical questions concerning products in this catalog please contact Pickering Laboratories and ask for Customer Service.

Within the U.S.: 1-800-654-3330

From outside of the U.S.: 650-694-6700

Facsimile: 650-968-0749

Support: support@pickeringlabs.com

For technical assistance on Pickering systems or consumables in use in your laboratory, call Customer Service. If the problem is manifested in your chromatogram, please fax the operating conditions, chromatogram, and your contact information to Pickering Laboratories, Attn. Technical Support.

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Open for Business: COVID-19 Update

With the increasingly lengthy disruptions to daily life caused by COVID-19, Pickering Laboratories, Inc. wants to continue reassuring our customers that we remain open for business this summer.  We continue to maximize support for our customers and provide essential businesses with the reagents and supplies necessary to operate, including hospitals, clinical laboratories, food safety and environmental testing facilities.

Our inventory levels and response times remain normal.  Responsiveness is subject to change and new orders still may need to be prioritized accordingly to supply essential businesses. 

Thank you for your patience and for your business as we continue to work together through this difficult time.  Please contact us with any questions you may have.

Customer Service: orders@pickeringlabs.com
Technical Support: support@pickeringlabs.com
Phone: 650-694-6700